Privacy Policy

Last updated: July 2026  ·  Definitely Morocco Tours

Your privacy matters to us. This policy explains what personal information we collect, why we collect it, and how we use it. We only collect what is strictly necessary to handle your tour booking.

1. Who We Are

Definitely Morocco Tours is a private tour operator based in Marrakech, Morocco. We organise desert tours, day trips, activities and tailor-made travel experiences across Morocco.

Website: definitelymoroccotours.com
Email: contact@definitelymoroccotours.com
WhatsApp: +212 693 896 597

2. Information We Collect

When you submit a booking request or contact us, we may collect the following information:

  • Your full name
  • Your email address
  • Your phone number (optional)
  • Your travel dates and destination preferences
  • Number of travellers and accommodation preferences
  • Any additional notes or special requests you provide

We do not collect payment card details directly — all payments are handled securely through third-party providers.

3. How We Use Your Information

We use the information you provide solely to:

  • Process and confirm your booking or enquiry
  • Communicate with you about your trip
  • Send you relevant information related to your reservation
  • Respond to your questions or requests

We do not sell, rent or share your personal data with third parties for marketing purposes.

4. Cookies

Our website uses cookies to improve your browsing experience and to process booking requests. The cookies we use are:

  • Functional cookies — necessary for the website to work correctly (e.g. remembering your cookie consent choice)
  • Booking cookies — used to retain information you enter in our booking forms during your visit

We do not use advertising cookies or tracking pixels. You can decline cookies via the banner displayed on your first visit — the website will still function normally.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected — typically for the duration of your booking and a reasonable period thereafter for any follow-up communication.

If you wish to have your data deleted, please contact us at contact@definitelymoroccotours.com and we will process your request within 30 days.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure. Communication via email and WhatsApp is inherently subject to the security policies of those platforms.

7. Your Rights

Depending on your country of residence, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict how we process your data
  • Withdraw your consent at any time

To exercise any of these rights, please contact us at contact@definitelymoroccotours.com.

8. Third-Party Services

Our website may use the following third-party services which have their own privacy policies:

  • Google Fonts — for typography (Google Privacy Policy)
  • YouTube — for background video on the homepage (YouTube Privacy Policy)
  • FormSubmit — for processing booking form submissions
  • WhatsApp — for direct customer communication (Meta Privacy Policy)

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: